Frequently Asked Questions

Sweet Bear products are suitable for ages 12+. Assemble under adult supervision.

All Sweet Bear products carry heating instructions attached to a label sewn into the product and these instructions should be followed very carefully. If your Sweet Bears product has been overheated by mistake you should dispose of it in normal household waste after allowing it to cool to room temperature.

Please clean only with a warm cloth. No machine wash or dry.

  • Heat only in a microwave oven.
  • Only adults operate a microwave oven.
  • Do not overheat.
  • 600-800 Watts, Maximum Time 90 seconds
  • 850-1000 Watts, Maximum Time 60 seconds

The product should stay warm for 40-45 minutes depending on the range and ambient room temperature.

Please email support@thesweetbear.com within 30 days of purchase with the order number. Returned items must be in new and unused condition in its original, undamaged packaging and with all tags. Any items that are returned that do not comply with the aforementioned conditions cannot be refunded. The customer is responsible for return shipping costs. Refunds will be processed upon receipt of the item(s) for the cost of the item(s) only.

Products are shipped within 3 business days of your order. Shipping time will depend on the carrier option selected during check-out.